If you change your mind, the size doesn't fit or you don't like the color, don't worry, you can request an exchange or make a return within 14 days of receipt.
Whether it is for an exchange request or for a return, go to retour.sympl.fr with your order number and your email address, and let yourself be guided.
For the exchange or return to be processed quickly, the product must be in perfect condition and the labels must still be in place .
This means that the parts must not be used, damaged, retouched, or washed. They must be returned in their original packaging: barcode, label, kraft, paper, pouch, etc.
When it comes to pre-orders, we always plan to have some extra stock to allow for exchanges. That said, we cannot 100% guarantee that you will be able to exchange your part . As we operate on pre-orders, our stocks are limited. In this case, we will refund you (excluding shipping costs).
Returns and exchanges are free for France.
For other countries, only the return is at your expense. For the carrier, it is you who chooses. In the event of an exchange, the sending of the new part will be at our expense!
In this case, you will receive a QR Code by email which you will need to include in your package.
Once you have returned your product, the refund will be made within 14 days .
If you ever do not understand the amount refunded or if you still have not received it after this period, contact us .
Here is the address to send your return to:
SAS DAT/SYMPL
For: Blue Cult
Quay 96
1, rue Jules Vallès
95670 Marly-la-ville
▸ For more information, see our FAQ
Our model being collaborative, your satisfaction is a priority for us.
If the product does not meet your expectations and you are not tempted by an exchange, simply return it to us within 14 days of receipt .
Go to retour.sympl.fr with your order number and email address, and follow the instructions.
For the return to be processed quickly, the product must be in perfect condition and the labels must still be in place .
This means that the parts must not be used, damaged, retouched, or washed. They must be returned in their original packaging: barcode, label, kraft, paper, pouch, etc.
Returns are free for France.
For other countries, the return is at your expense. For the carrier, it is you who chooses.
In this case, you will receive a QR Code by email which will be inserted into your package. If you can also contact us with your tracking number, it would help us a lot!
Once you have returned your product, the refund will be made within 14 days .
If you ever do not understand the amount refunded or if you still have not received it after this period, contact us .
Here is the address to send your return to:
SAS DAT/SYMPL
For: Blue Cult
Quay 96
1, rue Jules Vallès
95670 Marly-la-ville
▸ For more information, see our FAQ
If you fall in love with it and want to pay in 3 installments, no worries, it's possible.
For this service, we use Scalapay, which specializes in paying in 3 installments. This system is available for orders of €5 and more, and only in France, Belgium, Germany and Italy.
As its name suggests, payment in three installments is made in three direct debits: one today, one in exactly one month and the last in exactly two months.
You pay for your purchase in 3 monthly installments, without any interest or additional fees.
If you ever lose or change your bank card, you can contact us at any time Scalapay. It's the same procedure if you simply want to change accounts.
▸ For more information, see our FAQ